CALL CENTER
WHY
DID YOU LAUNCH A CALL CENTER?
The
Call Center provides public with information
concerning visas to the U.S. as well as handles all
appointment scheduling for Nonimmigrant visas and some Immigrant visas
(such as fiancé and follow-to-join visas).
WHAT
IS THE CALL CENTERS NUMBER? WHAT ARE THE HOURS OF
OPERATION?
The
Call
Center hours of
operation are Monday-Friday 8:00 to 18:00, Kyiv local time. If calling
from Ukraine, the
Call
Center telephone
number is 044-207-7071. If calling from the United
States, the telephone number is
1-888-826-2340.
HOW
MUCH DOES IT COST?
An
eight minute call to the Call Center costs $12, or its
equivalent in UAH.
HOW
DO I PAY?
To
pay for this service, you must purchase a personal identification number
(PIN). You may purchase a PIN:
WHAT
LANGUAGES DO THE OPERATORS SPEAK?
Operators
speak Ukrainian, Russian, and English.
HOW
MANY TIMES CAN I CALL THE CALL CENTER?
Callers
can telephone the Call Center multiple times to ask
questions or
to schedule an appointment, until they use up their eight minutes. After
they use up the minutes, they need to purchase a new PIN.
HOW
MANY PEOPLE CAN BE SCHEDULED USING A SINGLE PIN?
Up
to five members of the immidiate family:(father, mother
and their unmarried children up to 21 years
old) residing at the same address can be scheduled
using one PIN number.
CAN
MY RELATIVES/FRIENDS IN THE U.S. CALL THE CALL CENTER TO SCHEDULE MY
APPOINTMENT?
Yes.
U.S. relatives or
friends of visa applicants can call the Call Center in the U.S. using
a toll-free number 1-888-826-2340 and their credit card to purchase a
PIN and schedule an appointment. They will need to provide an operator
with the following information: the applicant’s last name, given names,
DOB, number of the passport with which the applicant will be traveling,
and visa type.
