U.S. EMBASSY IN KYIV INTRODUCES APPOINTMENT SYSTEM TO MORE EFFECTIVELY PROVIDE SERVICES FOR AMERICAN CITIZENS

In order to better serve U.S. citizens in Ukraine, the American Embassy in Kyiv is opening an appointment system for most citizen services. Starting Monday, November 16, 2009, U.S. citizens in Ukraine who need routine notarial and passport services at the U.S. Embassy will schedule their own appointments through a free online system. This new system is being established to increase the efficiency of the services provided. As a result, the amount of time that U.S. citizens spend at the Embassy for service should be significantly shorter.

Appointments for routine services will be available Monday through Friday, except the last Friday of each month as well as official U.S. and Ukrainian holidays. Appointments for November 16, 2009, onward can be scheduled 24 hours a day starting immediately. There is no charge for using this system.

We wish to note that Americans needing emergency services will not need an appointment. Evening, weekend, and holiday emergency assistance will still be available by calling the Embassy Duty Officer at +38-044-490-4000. Emergency services for American citizens during normal working hours remain available at +38-044-490-4445.

Detailed and complete information about the services that the U.S. Embassy provides for Americans in Ukraine and the new appointment system can be found on our website at kiev.usembassy.gov/amcit_eng.html.