U.S. Citizen Services
Please email the American Citizen Services Unit if you need a service that is not included in our online system – including questions about Social Security or other federal benefits – or if you have several people that need service at the same time.
Please note that the American Citizen Services unit will not be able to answer visa-related inquiries. All questions related to visas (immigrant and non-immigrant) are answered by our Call Center.
NOTE: Fees for consular services can be paid either in U.S. dollars or Ukrainian hryvnyas. There is an ATM machine located in our waiting room which can be used to withdraw hryvnyas. We accept major credit cards for passports, birth registrations, and notarials (visa fees must be paid in cash). A complete list of fees can be accessed at the U.S. Department of State website on Passport Fees page and Fees for Visa Services page.
Worldwide Travel Alert
- The Department of State alerts U.S. citizens to the continued potential for terrorist attacks, particularly in the Middle East and North Africa, and possibly occurring in or emanating from the Arabian Peninsula.
After Hours Emergencies
To reach the U.S. Embassy in case of emergencies outside of our regular working hours, please call +38-044-521-5000.
Overseas Citizens Services Emergency Number in the United States: 202-501-4444 (call from overseas); 1-888-407-4747 (from the U.S.)