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U.S. Citizen Services

If you are an American citizen in need of emergency assistance, please call +38-044-521-5566 during regular business hours or +38-044-521-5000 after hours. For non-emergency assistance, you can reach us via e-mail at

For information on Ukrainian visa rules for travelers planning to stay in Ukraine for more than 90 days, please read our general overview

Routine notarial and passport services are scheduled through an online appointment system.  Customers who arrive after their scheduled appointment time may be turned away.  Before you schedule an appointment, please read the information on our website about the service that you need and complete any necessary application forms. 

  • While U.S. citizens are welcome to make an appointment with the American Citizen Services unit (ACS) to discuss matters of general concern during regular public hours, ACS unit cannot provide any visa related information and the  details of individual visa cases cannot be discussed with the third parties. Please address all US visa inquiries to the Call Center at +38-044-383-8066 in Ukraine or +1-703-988-7107 in the United States. You may find detailed information on all visa application procedures on the Call Center’s website at

    U.S. citizens needing emergency services do not need an appointment.  During business hours the American Citizen Services unit can be reached at +38-044-521-5566.  The after-hours emergency number is +38-044-521-5000.

Please email the American Citizen Services unit if you need a service that is not included in our online system – including questions about Social Security or other federal benefits – or if you have several people that need service at the same time.

Please note that the American Citizen Services unit will not be able to answer visa-related inquiries.  All questions related to visas (immigrant and non-immigrant) are answered by our Call Center.

NOTE: Fees for consular services can be paid either in U.S. dollars or Ukrainian hryvnyas.  There is an ATM machine located in our waiting room which can be used to withdraw hryvnyas.  We accept major credit cards for passports, birth registrations, and notarial services.  A complete list of consular fees can be found in the Electronic Code of Federal Regulations.



Travel Warning

Security Requirements

After Hours Emergencies

  • To reach the U.S. Embassy in case of emergencies outside of our regular working hours, please call +38-044-521-5000. 

    Overseas Citizens Services Emergency Number in the United States: 202-501-4444 (call from overseas); 1-888-407-4747 (from the U.S.)

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