U.S. Citizen Services
We have made significant progress and issued most of the delayed visas worldwide. We are working to bring our systems back to full operational capacity. We continue to prioritize immigrant visas, adoption cases, and emergency nonimmigrant visa cases. We are printing visas for these cases with very few delays. We are aware of a small number of visa cases still in process because of system performance issues. We are working diligently to clear those cases. Visa applicants are advised to expect delays of up to one week in addition to normal processing times. Please take this into consideration when making travel plans. Please check with the embassy or consulate where you will apply for additional information.
For the information on new Ukrainian visa rules for long-term travelers planning to stay in Ukraine for more than 90 days, please read our general overview.
Routine notarial and passport services are scheduled through an online appointment system. Customers who arrive after their scheduled appointment time may be turned away. Before you schedule an appointment, please read the information on our website about the service that you need and complete any necessary application forms.
Please email the American Citizen Services Unit if you need a service that is not included in our online system – including questions about Social Security or other federal benefits – or if you have several people that need service at the same time.
Please note that the American Citizen Services unit will not be able to answer visa-related inquiries. All questions related to visas (immigrant and non-immigrant) are answered by our Call Center.
NOTE: Fees for consular services can be paid either in U.S. dollars or Ukrainian hryvnyas. There is an ATM machine located in our waiting room which can be used to withdraw hryvnyas. We accept major credit cards for passports, birth registrations, and notarials (visa fees must be paid in cash). A complete list of fees can be accessed at the U.S. Department of State website on Passport Fees page and Fees for Visa Services page.
After Hours Emergencies
To reach the U.S. Embassy in case of emergencies outside of our regular working hours, please call +38-044-521-5000.
Overseas Citizens Services Emergency Number in the United States: 202-501-4444 (call from overseas); 1-888-407-4747 (from the U.S.)